ServiceWorks is our all-in managed IT services program for our customers.

We manage all your IT needs 24/7/ 365 for a fixed fee, so you can forecast your IT budget. We end up saving our customers money as we have the expertise to quickly solve the problems and we can be proactive to address the issues. WW Works has you covered for all your technology challenges. No challenge is too great for this team, from the simplest request to the most complex, our team has the answers. We are monitoring your systems and providing support so your business can run efficiently. And priced to your solution, we will work with you to develop a cost effective solution, WW Works save their clients’ money on an annual basis.

Security

We use WW Works Firewall protection for anti-virus, anti-spam, your business is protected from all forms of intrusion – external, internal and even worse you infecting a client. We work with you to develop an employee policy and track and report websites viewed.
 

Preventative Maintenance

WW Works ensures your system is automatically key current and constantly calibrated to function at peak performance. All data is protected and backed up in two world call data centres in Montreal and Toronto. Offsite data restore tools are regularly tested. Regular health checks couple with automatic black-list updates protect your systems.

Staff Support

24/365 on- site, tele-support or on-line support is provided to your staff. Requests are answered immediately and we will have someone on-site within 1 hour if needed. We have dedicated technical analysts for your business. Just call the help desk, give keyboard control to our technical advisors and you can go for a coffee, come back and the issue will be resolved.
Office moves and new staff, we will work with your team to ensure the transitions are seamless and your staff will be fully operational when you need them to be.

Executive Support

We will get your team connected from home, set up their mobile devices, support them anywhere on the road and from anywhere in the world.

Mobile Management

Android, IPhone, Blackberry, IPad, Tablets – We will handle all your mobile needs for your team. Any questions or problems with any mobile device, call us instead and we will find the answer.
Vendor and Asset Management (Phone, printers, copiers, broadband, software, hardware)– WW Works will deal with all your vendor agreements, licenses and questions to streamline your operations. We know all the suppliers and can ensure you have the best pricing and all updates. We will keep a detailed inventory control and put in management safeguards for all your hardware to control shrink and loss.

Quarterly Business Reviews

WW Works is your business partner and works with you to ensure your systems support your business requirements. The reviews will address your use of the support, security evaluation and email and spam review, preventative maintenance review and asset management assessment.

All covered, all-in – What should you expect from your managed services provider:

1. Complete Network Security and preventative maintenance
2. 365/24/7 – Immediate response – telesupport, on-line and on-site
3. Support for all hardware, software and mobile devices
4. Vendor and asset management
5. Dedicated Technical Analysts
6. All-in budget